Frequently asked questions

HibouAir Cloud Solution

What is the HibouAir Cloud Solution?
A cloud-enabled enterprise-grade air quality monitoring platform that uses BLE-connected HibouAir multi-sensor devices and a BLE gateway (Cloud Lite uses Wi-Fi-enabled units) to deliver real-time data and historical analytics via a web dashboard and mobile app.
How is Cloud Lite different from Cloud Enterprise?
  • Cloud Lite: Devices connect via Wi-Fi (802.11n, 2.4 GHz) to your local network, sending data to the HibouAir portal; includes mobile dashboard and analytical features .
  • Cloud Enterprise: Ideal for larger or multi-site deployments using BLE gateways plus Wi-Fi/Cellular backhaul. Offers advanced analytics, alerts, enterprise integration (e.g., Cisco Spaces)
    • Which sensors are included?
    Units may include:
  • PM sensor model: PM1.0/2.5/10, VOC, temperature, humidity, pressure, light.
  • CO2 model: NDIR CO2 (400-10000 ppm), VOC, temperature, humidity, pressure, light spaces.cisco.com+2ozrobotics.com+2ozrobotics.com+2
    • How do I set it up?
    For Cloud Lite:
  • Power the device and open the mobile app smartsensordevices.com+3hibouair.com+3sensortips.com+3
  • Log into HibouAir (or continue as guest)
  • Select your device in-app → choose “Setup Wi-Fi” → enter SSID and password
  • Confirm successful cloud connection
    • For Cloud Enterprise, gateway setup instructions are provided in-device guides.
    What are the connectivity options?
    • BLE: Used for device-to-gateway or smartphone communication
    • Wi-Fi: Cloud Lite devices support 2.4 GHz Wi-Fi connectivity
    • Cellular: Enterprise deployments can use LTE-M or NB-IoT for outdoor or remote units
    What data can I access via the cloud?
    • Live readings: Real-time tracking of all on-device sensors
    • Historical data: View trends over time, export CSV/XLSX
    • Alerts and reports: Set thresholds, receive cloud-triggered notifications and weekly email summaries
    Does it integrate with other platforms?
    Yes—Enterprise seamlessly integrates with platforms like Cisco Spaces, enabling combined room analytics and environmental monitoring.
    What is covered under warranty and support?
    • Build quality: Rugged ABS case, CE/FCC/RoHS certified, halogen-free
    • Warranty: 12 months for sensor and functionality issues
    • Support: Email support with typical 2-business-day response time
    How many units do I need?
    Each device covers approximately 30-40 m², suitable for single rooms. Larger spaces should use multiple sensors.
    Are import duties included?
    No—duties and taxes depend on local custom regulations, applicable for international shipments.
    How fast is shipping?
    Orders typically ship within 3 business days; apply local delivery estimates depending on your location.
    How does poor air quality impact health?
    • High CO₂ can cause fatigue, headaches, and reduced concentration
    • Fine PM (e.g., PM2.5) can irritate airways, trigger coughing, and affect lung health
    Do I need a subscription?
    Cloud Lite includes 3 months free. Afterward, subscription renews at $1/month per unit. Enterprise pricing varies based on deployment scale.
    Can I use mobile and desktop apps?
    Yes—you can view real-time and historical data via HibouAir's web dashboard, mobile app, and also BLE-connected desktop tools.

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